News, 08 Ott 2023, by direzione
Every business approaches Service Level Management differently. However, there are a few general best practices https://slm-info.org/2022/11/02/papermerge-dms-pros-and-cons/ that should be used as a starting point. This includes describing the services provided, including what is excluded to avoid misinterpretation and assumptions made by either party; identifying performance metrics, including a definition and method for measurement, which includes the expected turnaround time; establishing responsibility and escalation procedures and negotiating costs/service tradeoffs.
SLM ensures that everyone is on the same page to ensure that departments don’t get into a fight over who is accountable for what. This is especially important when you’re working with external vendors. Documenting SLAs can help avoid errors that could lead to delay delivery dates or metrics, and ultimately unhappy customers.
In addition, SLM can help you remain agile by continuously reviewing and evaluating your service and levels. You can then make rapid changes if necessary.
It will also help you improve the quality of your service, to ensure that you meet or even exceed your desired goals. For instance, you could want to increase the speed at which your website loads. However, past certain levels, visitors will not notice a difference which means you won’t benefit from the effort.
SLAs can be a great method to draw in potential customers since they provide them with an understanding of what their investment will look like. A dedicated team for SLM is a great idea as it ensures that their efforts are not overlooked or forgotten after the contract has been signed.